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The objectives of this study were to (a) examine the users’’ characteristics of both government-dominant and non-governmental food bank programs, (b) understand the supporting quality of the food bank program, and (c) analyse the effectiveness of the programs from the users’’ perspectives. The random samples of 120 food bank operators were selected by proportionate stratified random sampling method and from each food bank, 3 users were selected for the survey. A total of 205 users were participated in this survey. The main results of this study were as follows; Average profile of food bank users were 58 year old, female, livelihood protectee (56.6%). Food assistance frequency were mostly once a week (34.1%), and everyday (22.4%). The survey also showed that non-governmental food banks delivered the food directly to the 42.7% of users, otherwise the users of government-dominant ones went to the food bank to receive the foods. Most of the donated foods were cooked food (50.0%), and the users also wanted to receive that kinds of food. Saving food expenses (55.6%) and overcoming hunger (16.6%) were found as the effectiveness to the users
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